Repair Responsibilities

Tamar Housing and South Western Housing Society are now Willow Tree Housing Partnership and our policies and procedures are being updated and aligned to reflect the new partnership.

The repair responsibility policy has been updated and the Willow Tree Housing repair responsibility leaflet is available in the downloads section.

As a tenant, you are responsible for reporting any repairs, damage or faults to Willow Tree Housing Partnership promptly and for replacing or repairing anything which is your responsibility.

If you are a South Western Housing tenant then please go to https://www.swhs.org.uk/services/repairs-your-home

If you are reporting a defect for a property which is LESS than 12 months old, please email development@willowtreehousing.org.uk or call 01752 250902 Monday to Thursday 9am-5pm and Fridays 9am-4pm. If you are reporting an out of hours emergency defect for a property less than 12 months old, please call the developer's emergency contact number which can be found in your blue Home User Guide.  

For all repairs for properties OVER 12 months old (for Tamar Housing tenants) you should call the

Repairs Service on

01752 222333

This number is available 24/7