If you are reporting a defect for a new build property, which is less than 12 months old, between Monday and Friday 9am - 5pm, please call the office on 01752 250902 or for non-emergencies email firstname.lastname@example.org
Outside of these times please call the developer's emergency contact number supplied in your Home User Guide.
for all other repairs please call
Tamar Repairs Service on 01752 222 333
You will need to tell the Repairs Service your name, address, your contact number and what the problem is.
When you call the Repairs Service you will be able to agree a mutually convenient appointment.
Out of Hours Emergency
In an emergency we will get an operative out to you as soon as possible to make the situation safe.
- Uncontrolled water leaks
- Gas leaks
- Total electrical failure
- Unsafe sockets or light fittings
- Fire alarms sounding
Failure of heating and hot water is not considered an emergency. The contractor will attend on the next working day.
Emergency Repairs (out of office hours) 01752 222 333
It is not always possible to give specific timed appointments.
When you call the Repairs Service you will be able to agree an appointment with us. We try to offer appointments that are convenient to you rather than just morning or afternoons. You can ask us to avoid certain times, such as school pick up times or chose a time when you have a day off.
Missed Repair appointments-Tamar will charge you from 1st January 2019
Tamar aims to provide tenants with an effective repairs service and to make sure our properties are safe, for example by doing a gas safety check each year. It is also important that we manage our resources wisely, delivering good value for money for you and Tamar.
When an appointment for a repair or gas safety check is missed, this has a cost for Tamar. We have to pay the contractor for turning up to the missed appointment and then pay again for the follow on.
Last year there were 55 missed appointments from April to October, which cost Tamar nearly £3200. We do realise that sometimes there are good reasons why an appointment is missed, so we have decided not to charge for the first time. However, if it happens a second time you will be charged. Tamar will write to you letting you know we will be charging you £41.20 plus VAT which is £49.44.
If you have any queries about this please phone Paul Raeburn, Operations Manager on 01752 250902.