If you are a South Western Housing tenant then please go to https://www.swhs.org.uk/services/repairs-your-home
If you are reporting a defect for a property which is LESS than 12 months old, please email firstname.lastname@example.org or call 01752 250902 Monday to Friday between 9am-5pm. If you are reporting an out of hours emergency defect for a property less than 12 months old, please call the developer's emergency contact number which can be found in your blue Home User Guide.
Tamar Housing tenants please use this form to report a repair. This form should only be used for non-urgent repairs for properties that are OVER 12 months old.
For all repairs for properties OVER 12 months old (for Tamar Housing tenants) you should call the
Repairs Service on
This number is available 24/7
You will need to tell the Repairs Service your name, address, your contact number and what the problem is.
When you call the Repairs Service you will be able to agree a mutually convenient appointment. Please let them know if you or a member of your family is unwell or you have been in contact with someone who has been unwell.
Out of Hours Emergency
In an emergency, we will get an operative out to you as soon as possible to make the situation safe.
- Uncontrolled water leaks
- Gas leaks
- Total electrical failure
- Unsafe sockets or light fittings
- Fire alarms sounding
Failure of heating and hot water is not considered an emergency. The contractor will attend on the next working day.
It is not always possible to give specific timed appointments.
When you call the Repairs Service you will be able to agree an appointment with us. We try to offer appointments that are convenient to you rather than just morning or afternoons. You can ask us to avoid certain times, such as school pick up times or chose a time when you have a day off.
Missed Repair appointments- you will be charged for these
Tamar Housing aims to provide tenants with an effective repairs service and to make sure our properties are safe, for example by doing a gas safety check each year. It is also important that we manage our resources wisely, delivering good value for money for you and Tamar.
When an appointment for a repair or gas safety check is missed, this has a cost for Tamar Housing. We have to pay the contractor for turning up to the missed appointment and then pay again for the follow on.
In 2018 there were 55 missed appointments from April to October, which cost Tamar nearly £3200. We do realise that sometimes there are good reasons why an appointment is missed, so we have decided not to charge for the first time. However, if it happens a second time you will be charged. Tamar Housing will write to you letting you know we will be charging you £41.20 plus VAT which is £49.44.
If you have any queries about this please phone Paul Raeburn, Operations Manager on 01752 250902.