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New charges for missed appointments

Missed Repair appointments-new charges from January 2019

Tamar aims to provide tenants with an effective repairs service and to make sure our properties are safe, for example by doing a gas safety check each year. It is also important that we manage our resources wisely, delivering good value for money for you and Tamar.

When an appointment for a repair or gas safety check is missed, this has a cost for Tamar. We have to pay the contractor for turning up to the missed appointment and then again for the follow on. From April to October of this year there have been 55 repair/services that have not taken place due to the tenant missing the appointment. This has cost Tamar nearly £3200 just for the cost of the failed appointment! 

Tamar has decided to charge our tenants for missed appointments (from January 2019). We do realise that sometimes there are good reasons why an appointment is missed, so we have decided not to charge for the first time. However, if it happens a second time you will be charged. Tamar will write to you letting you know we will be charging you £41.20 plus VAT which is £49.44.

If you have any queries about this please phone Paul Raeburn, Operations Manager on 01752 250902.