Welcome to the Residents' Group
The Residents' Group is the main means of resident consultation for Tamar Housing. It meets four times a year and is key in working alongside staff to improve services. This ranges from looking at the services residents receive, looking at how complaints are managed, and contributing to policy development and projects. The meetings are informal and light and refreshments are always provided.
Tamar is looking to improve the impact residents have by being involved. Central to this is the development of a new Resident Involvement Strategy. The group has contributed to this all along, from agreeing the action plan for the project, helping put together a survey and going out and speaking with other residents. At the last meeting in July the survey results were considered, and the main parts of the strategy agreed. At the October meeting a draft strategy will be agreed, and then in November presented to the Board.
A number of policies, that set out how Tamar will carry out it’s work, have been compiled with the input of the Residents Group. This includes our anti-social behaviour policy, our mutual exchange policy and our service charge policy. Having resident input is very useful as we can incorporate residents experiences into how we run our services.
The Residents Group also selects service areas which are audited, and this year it is service charges.
If you are interested in coming along or would like to find out more please phone Paul Raeburn, Operations Manager on 01752 250902.