Residents' Handbook

Residents' Handbook
File Description File Size
Tamars History PDF icon 538 Kb
Customer Service Standards Leaflet PDF icon 564 Kb
Customer Charter Leaflet PDF icon 560 Kb
Confidentiality Leaflet PDF icon 579 Kb
Complaints Leaflet PDF icon 567 Kb
Compensation Leaflet PDF icon 622 Kb
Home Loss and Disturbance Leaflet PDF icon 596 Kb
Resident Involvement Leaflet PDF icon 622 Kb
Fixed Term Tenancy Leaflet PDF icon 668 Kb
Your Tenancy Leaflet PDF icon 577 Kb
Rents Leaflet PDF icon 626 Kb
Service Charges Leaflet PDF icon 557 Kb
Mutual Exchange Leaflet PDF icon 567 Kb
Moving Out Leaflet PDF icon 576 Kb
Moving Home Leaflet PDF icon 561 Kb
ASB Leaflet PDF icon 535 Kb
Repairs and Maintenance Leaflet PDF icon 572 Kb
Repair Responsabilities Leaflet PDF icon 516 Kb
Storage Heater Leaflet PDF icon 592 Kb
Asbestos Leaflet PDF icon 511 Kb
Damp and Condensation Leaflet PDF icon 638 Kb
Snow and Ice Leaflet PDF icon 535 Kb
Pets Policy leaflet PDF icon 586 Kb
Dogs in Flats Leaflet PDF icon 438 Kb
Disabled adaptations PDF icon 633 Kb

Forms and Information

Forms and Information
File Description File Size
ASB Diary PDF icon 105 Kb
Cornwall HomeChoice Bidding PDF icon 1282 Kb
Devon HomeChoice User Guide PDF icon 4685 Kb
Direct Debit Form PDF icon 98 Kb
Gardening specification PDF icon 95 Kb
Great Kitchen Makeover PDF icon 60 Kb
Right to Acquire PDF icon 179 Kb
Apply for the Right to Acquire PDF icon 480 Kb
Standing Order Mandate PDF icon 13 Kb

Resident Involvement

Resident Involvement
File Description File Size
Community rep intro PDF icon 55 Kb
Resident Involvement Strategy PDF icon 107 Kb
Resident Involvement Statement PDF icon 61 Kb
Resident Involvement Leaflet PDF icon 622 Kb
Annual Report to Residents 2014 PDF icon 3269 Kb
Annual Report to Residents 2015 PDF icon 2229 Kb
Annual Report to Residents 2016 PDF icon 164 Kb
Resident Newsletter Apr 16 PDF icon 4077 Kb
Resident Newletter Dec 16 PDF icon 4381 Kb
Resident Newsletter Apr 17 PDF icon 3913 Kb

Corporate Information

Corporate Information
File Description File Size
Operational Performance 11/12 PDF icon 105 Kb
Operational Performance 12/13 PDF icon 110 Kb
Operational Performance 13/14 PDF icon 95 Kb
Operational Performance 1415 PDF icon 114 Kb
Operational Performance 15/16 PDF icon 107 Kb
Operational Performance 16/17 PDF icon 66 Kb