Who can complain?
Anyone can complain about a service provided by Willow Tree Housing, although it is normally a resident or service user. If you are unable to make a complaint yourself, you can nominate someone to speak for you, such as a relative.
If you are unhappy with a service or decision made by Willow Tree Housing you should contact the person who has been dealing with you. We try to resolve complaints at this informal stage. However, if you are still not satisfied, you can make a formal complaint.