Tamar aims to provide high quality services at all times.  However, we recognise that sometimes things go wrong or a resident may be unhappy about some aspect of our service.  Tamar sees complaints and suggestions as ways to improve our service and to help us to shape how our services are provided.

Who can complain?

Anyone can complain about a service provided by Tamar, although it is normally a resident or service user. If you are unable to make a complaint yourself, you can nominate someone to speak for you, such as a relative.

Informal Complaints

If you are unhappy with a service or decision made by Tamar you should contact the person who has been dealing with you.  Tamar tries to resolve complaints at this informal stage.  However, if you are still not satisfied, you can make a formal complaint.