Mediation is a process in which an impartial third party helps people in dispute to reach a mutually acceptable agreement. Tamar employs mediators from Devon Mediation. They have no connection with Tamar and aren’t part of our organisation.
The mediators will help the parties identify the issues, explore possible solutions and develop a written agreement. Mediation has a positive focus on future rather than past behaviour. The mediators organise meetings with each party concerned, frequently leading to a joint meeting between the parties. Sometimes, if a joint meeting cannot be held, mediation is conducted indirectly through “shuttle” meetings.
An example of the mediation process is set out in the following typical (fictitious) case:
"Mr and Mrs Jones are a young couple in their mid-twenties with two young children. Mrs Smith, their neighbour, is a recently widowed woman in her mid-sixties, now living alone.
The dispute arose over noise nuisance, which was a result of Mrs Smith leaving her radio on whilst she was out of the house. This extended to leaving the radio on 24 hours a day when she would stay with relatives at weekends.
Mr and Mrs Jones were finding the noise disturbing especially for one of their children who had recently undergone surgery following a long illness. His sleep and rest during the day and early evening were constantly disturbed by the playing of the radio next door.
Mrs Jones had approached her neighbour about the problem but no satisfactory solution had been reached. Both parties agreed to mediation and visits were made to each party by the mediators resulting in a face to face meeting. During the face to face meeting Mrs Jones was able to inform her neighbour of her son's illness and treatment. She explained how the noise was affecting the family.
Mrs Smith was able to explain that since she had been widowed she was afraid to enter a silent house and, more so to find her house had been burgled. She left the radio on to give the impression that someone was at home; it also meant that she did not have to enter a silent house. After listening to her neighbour for the first time Mrs Smith accepted how her behaviour was affecting the Jones family. She went on to say that her family had insisted she had a burglar alarm fitted following the death of her husband but she had never used it for fear of it going off when she was away from home.
Both parties agreed that in future, rather than leave the radio on, Mrs Smith would set her alarm, informing Mrs Jones of her whereabouts and giving a contact number. The meeting ended with Mrs Smith offering a full apology for the distress she had caused to the Jones family. Both parties left on good terms. Follow-up contact six months after the face-to-face meeting reported that both parties were enjoying a good relationship."